Most people would prefer to avoid difficult conversations altogether. That’s why so many people subtly disguise their feedback as a “praise sandwich,” hoping to hide bad news and avoid uncomfortable topics. But research shows that this practice is largely ineffective – and may even cause more harm than good. This module will equip Head Start California managers, directors, educators and staff with strategies for handling difficult conversations. Learn a powerful approach to delivering just-in-time feedback that emphasizes candor, clarity and collaboration and promotes a partnership model for giving and receiving feedback.