Episode link above | Estimated time to listen: 15 minutes

EPISODE SUMMARY:

Difficult conversations can be easier if we choose to make them that way. On this episode of I Wish They Knew, Todd Davis explains how to replace fear and worry with courage and consideration so that we can make progress, not problems. You'll learn three keys to building empathy, how to script these conversations for success, and how to overcome generational differences that sometimes create tension. Leadership is a choice, not a title - and after listening to Todd, you'll be ready to choose a smoother path towards progress.

KEY TAKEAWAYS:

• Relationships are crucial in navigating difficult conversations.
• Balancing courage and consideration can make these conversations less difficult and more productive.
• Empathy is key in handling harsh reactions and realigning the purpose and intention of the conversation.
• Preloading the conversation with context can be helpful in certain situations.
• Adopting a one-size-fits-none approach and understanding the individual's needs is important in intergenerational workplaces.
• Both leaders and employees can contribute to making these conversations less difficult by approaching them with empathy and respect.

ABOUT TODD DAVIS:

Todd Davis is the former Former Chief People Officer at FranklinCovey where he currently serves as a Senior Consultant, and the content expert behind its course on "Navigating Difficult Conversations." Todd is the author of two best-selling books: Get Better: 15 Proven Practices to Build Effective Relationships at Work and Everyone Deserves a Great Manager.

Need assistance? Please email [email protected] for support.