COURSE OVERVIEW:

Giving feedback can be challenging, even for experienced managers. That’s why so many people subtly disguise their feedback as a “praise sandwich,” hoping to hide bad news and avoid uncomfortable topics. But research shows that this practice is largely ineffective – and may even cause more harm than good.

This topic will equip leaders and support staff with strategies for handling difficult conversations. Learn a powerful approach to delivering just-in-time feedback that emphasizes candor, clarity and collaboration and promotes a partnership model for giving and receiving feedback. 

LEARNING GOALS:

• Develop a candid and caring model of giving feedback.
• Manage performance issues before they escalate.
• Maintain clear lines of communication with team members.
• Eliminate fear and friction from everyday conversations.

TAGGED CONTENT:

While the content is accessible to everyone, regardless of their role, content labeled [MANAGERS/DIRECTORS] is specifically tailored for individuals in leadership positions.

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