Welcome to this course!
Learning assets
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REFLECT: My most difficult conversation [ALL]
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LISTEN: Dive into difficult conversations [ALL]
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WATCH: The art of active listening [ALL] (4:01)
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READ: Good feedback is a two-way conversation [MANAGERS / DIRECTORS]
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READ: How to make difficult conversations easier [MANAGERS / DIRECTORS]
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REFLECT: Test your knowledge [MANAGERS / DIRECTORS]
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WATCH: Craft your conversation [MANAGERS / DIRECTORS] (3:52)
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LISTEN: Transform your weakness into a strength [ALL]
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WATCH: Serve a feedback W.R.A.P. [ALL] (4:27)
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READ: User guide: WRAPs in action [ALL]
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REFLECT: Putting WRAPs to work [ALL]
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LISTEN: How to resolve conflicts, according to a master negotiator [ALL]
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WATCH: Find common ground [ALL] (4:20)
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