Estimated time to read: 5 minutes

THE BIG IDEA:

Design your message with clarity, humility, curiosity, and concrete next steps.

LEARNING GOAL:

Know what to do before, during and after the conversation.

KEY TAKEAWAYS:

• Determine your goal for the conversation, including the outcome you want and why it's important to share the message.
• Take responsibility by owning your part in the situation, even if you feel wronged.
• Listen attentively to the other person's response without arguing and ask constructive "what" questions to understand their perspective.
• Establish a next step or commitment at the end of the conversation based on the current state of the dialogue.

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