Estimated time to read: 5 minutes

THE BIG IDEA:

Adopting a partnership approach can defuse potentially heated exchanges.

LEARNING GOAL:

Frame feedback with a more constructive and collaborative tone.

KEY TAKEAWAYS:

• Managers often struggle to provide feedback effectively, resorting to techniques like the "praise sandwich," resulting in confusion and evasion.
• Shifting to a partnership model for feedback can lead to improved relationships, trust, and positive change within teams.
• Differentiating between "window gazing" where managers dictate views and "mirror holding" encouraging self-reflection and collaboration.
• Practical recommendations for adopting mirror-holding in feedback conversations, such as asking "hero questions," diagnosing challenges, and shaping paths for progress.
• Efforts to transition to a more collaborative and constructive feedback approach can create transformational leaders and empower employees.

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