Make every conversation count.
Giving feedback can be challenging, even for experienced managers. That’s why so many people subtly disguise their feedback as a “praise sandwich,” hoping to hide bad news and avoid uncomfortable topics. But research shows that this practice is largely ineffective – and may even cause more harm than good.
This topic will equip Head Start California managers, directors and teachers with strategies for handling difficult conversations. Learn a powerful approach to delivering just-in-time feedback that emphasizes candor, clarity and collaboration and promotes a partnership model for giving and receiving feedback.


Hi, I'm Joe.
I help leaders and teams communicate with confidence. I'm a global keynote speaker, bestselling author, award-winning educator, and the host of "I Wish They Knew," a top-rated leadership podcast.
And I can't wait to join you on this Learning Journey.
Your Learning Journey:
- REFLECT: My most difficult conversation [ALL]
- LISTEN: Dive into difficult conversations [ALL]
- WATCH: The art of active listening [ALL] (4:01)
- READ: Good feedback is a two-way conversation [MANAGERS / DIRECTORS]
- READ: How to make difficult conversations easier [MANAGERS / DIRECTORS]
- REFLECT: Test your knowledge [MANAGERS / DIRECTORS]
- WATCH: Craft your conversation [MANAGERS / DIRECTORS] (3:52)
- LISTEN: Transform your weakness into a strength [ALL]
- WATCH: Serve a feedback W.R.A.P. [ALL] (4:27)
- READ: User guide: WRAPs in action [ALL]
- REFLECT: Putting WRAPs to work [ALL]
- LISTEN: How to resolve conflicts, according to a master negotiator [ALL]
- WATCH: Find common ground [ALL] (4:20)
Need assistance? Please email [email protected] for support.